General Summary

Under direct supervision maintains department database. Communicates with internal departments to ensure data is accurate and in compliance with HIPPA and occupational health standards.

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  II. Principal Responsibilities and Tasks
  
  The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

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  Answers telephone: screens calls; takes messages and provides information promptly, accurately and with courteous customer service in accordance with established policies and procedures.
• Schedules and maintains patient appointment calendar.
• Maintains occupational health database ensuring that data is accurate and complete at all times. Assembles, reviews and enters data from a variety of sources.
• Generates standard computer reports on pertinent data as requested. Prepares customized charts, tables and graphs as requested. Identifies and evaluates data trends based on findings and reports such to supervisor.
• Provides support for special projects and assignments. Researches, analyzes, and summarizes information and source materials for reports. Prepares data on projects and studies – as requested.
• Sets up and maintains various department manual and computerized files in accordance with department procedures. Maintains established policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.
• Maintains office supplies for the clinic staff including ensuring adequate quantities of forms at reception desk, exam rooms and other provider areas.
• Provides clerical support activities (typing, filing, photocopying, mailing, errands) as requested
• Maintains the order and appearance of clinic public areas. Notifies support services when there are issues related to housekeeping or facilities maintenance. Follow up on identified issues and assures action is taken

III. Education & Experience

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  High school diploma or equivalent (GED) is required. AA Degree preferred.
• Two years office experience required.

IV. Knowledge, Skills & Abilities

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  Experience with personal computers, Microsoft Word and a spreadsheet database is required. Knowledge of Microsoft Access is preferred.
• Effective oral and written communication skills are required to work successfully with a diverse group of people at various position levels inside and outside of the organization. Familiarity with medical terminology is preferred.
• A high degree of organizational skills and the ability to complete tasks under strict time lines is required.