Job description

An established Warranty Claims Processing Company located in Riverdale, New Jersey is currently seeking a experienced, dependable and energetic Data Entry Clerk for its Warranty Claims Processing to join their office team.

The position is full time 8:30AM-5:30PM with one hour for lunch. The position is Temporary to Permanent and set to start immediately and ideal candidate needs to have excellent data entry skills.

Job Duties and Responsibilities include but not limited to:

• Perform research and review on all warranty claims and process according to warranty policy.
• Communicate with office team and ensure all can be processed.
• Processing all warranty claims to ensure that claim is processed on time.
• Maintain projected Queue of warranty claims.
• Ensure all warranty email communications are on time.
• Assist various departments and fulfill all warranty requirements via email and phone.
• Assist Authorized Service Centers with all warranty inquiry and questions.
• Assist Regional Service Manager and other managers with all warranty inquiry and questions.
• Monitor all warranty inquiries and make they are processed to policy.
• Supervise/review all information updated on database to ensure it is correct.
• Maintain knowledge on various warranty programs by active participation in education programs.
• Ensure Business to Business relationship satisfaction and ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Prepare and maintain all warranty documents according to warranty policy.
• Manage all warranty claims, re-direct claims of required and ensure appropriate action.
• On time phone communication ensuring not to have dropped call.
• Other miscellaneous duties as assigned.

Job Qualifications:

• High School degree degree or equivalent
• 1-2 years experience with data entry and Customer service.
• Excellent phone and email communication skills
• Proficient with email and Microsoft office products
• Excellent organizational skills

Qualified candidate must have a reliable form of transportation.

Job Types: Full-time, Temporary

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Riverdale, NJ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Data Entry: 1 year (Required)

Work Location: One location

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