Job description

JOB SUMMARY: The spa manager will oversee spa sales and operations. Provides excellence in customer service by welcoming and greeting clients/staff warmly.

****MUST BE AVAILABLE WEEKENDS*****

****MUST HAVE SPA/SALON EXPERIENCE**** Preference given to those with med spa experience.

DO NOT CALL THE SPA PLEASE- APPLY ONLINE

40-45 hours a week and need to be flexible in hours. Some opening and some closing hours. In addition to most or all weekends. (We are closed Sunday's)

ESSENTIAL JOB FUNCTIONS:

• Providing excellence in customer service at all times. Greeting customers and thanking them for their business.

• Cleaning the spa and doing laundry
• Maintaining product knowledge to promote and sell spa and salon services, and retail products.
• Handling customer complaints
• Handling the reporting of any inappropriate guest behavior
• Following all health and safety codes and policy’s
• Order/tracking of supplies and inventories
• Handle employee issues with possible disciplinary action
• Making sure the spa is CLEAN and site ready at all times
• Cover shifts as needed
• Payroll responsibilities
• Scheduling of staff in all services
• Cleaning bathrooms, service rooms and lobby (maintaining premises)
• Completing daily checklist and making sure other team members are completing assigned duties satisfactorily
• Handling cash and bank deposits
• Scheduled customers
• Checking customers in/out
• Escorting customers to service rooms/locker rooms
• Monitoring times of service for customers and notifying customers when service times have ended
• Replenishing stock
• Selling the spa and services through client tours
• Accurately following all booking polices and cancellation policies
• Opening/closing responsibilities
• Upholds high standards of sterilization and sanitation as required by law and the policies and procedures of the spa.
• Properly cares for spa equipment and uses recommended amounts of product to help with cost control.
• Interacts cooperatively with other spa team members to provide a seamless customer experience.
• The use of several potentially hazardous chemicals for the float pod (must always wear gloves and goggles)

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Preparing room for clients and preparing equipment for clients.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Adhere to all current regulations and laws related to a Spa.
• Must handle sensitive client information with confidentiality
• Ability to pass a background check
• 2 years of customer service and 1 year of Spa experience

COMPETENCIES

• Excellence in communication
• Self-motivated and punctual
• Excellent customer service skills

ORGANIZATIONAL STRUCTURE

• Reports to the Spa Owner
• This position has supervisory responsibilities

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Weekly day range:

• Weekend availability

Work Location: One location

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