Job description

Position Summary: Courteously and professionally greet patients and visitors in person and on the phone. Kindly direct, schedule, and present (or request) information to/from patients and visitors. Provide exemplary patient service and positive team encouragement in all interactions.

Full Time Employees of Tveten Dental Care receive a variety of benefits in addition to hourly compensation.

• Paid Time Off

• Monthly paid Perquisite

• Dental and orthodontic benefits

• Matching retirement savings

• Bonus potential

Over 20 years ago two brothers decided where in the world they wanted to start a Dental Practice...they have been in Wenatchee ever since! The beautiful area and wonderful people made the decision easy! Tveten Dental Care strives to increase smiles and genuinely help each patient. We’re growing and looking for an amazing addition to our bright team!

Position Reports To: Operations

Essential Functions:

• Greet patients and visitors in a prompt, courteous manner. Use computer and communication methods to inform providers and support-team in order to maintain efficient patient flow.

• Schedule, cancel and reschedule appointments. Utilize organizational skills to maintain a short-call list for patients requesting an earlier appointment and for filling provider openings.

• Answer telephone, and provide outstanding and professional service with every encounter.

• Operate general office equipment.

• Verify accurate billing, demographic, and insurance information.

• Collect credit card, check, or cash payments from patients using tact, kindness, and a professional approach.

• Call or login to insurance portals to verify and update patient insurance frequencies, benefits, and enter that information into Open Dental.

• Collect payments using tact, kindness, and professionalism; provide receipts. Collect patient balance owing on account when appropriate.

• Ability to perform elementary math functions (addition/subtraction/percentages).

• Maintain active Basic Life Support (CPR) certification.

Bi-lingual, Spanish, a plus. Previous Dental experience a plus.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid sick time
• Paid time off

Healthcare setting:

• Dental office
• Private practice

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wenatchee, WA 98801: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Phone etiquette: 1 year (Preferred)
• Bilingual: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)
• Dental office experience: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)

Work Location: One location

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