Job description

Job Description
Tennies Ace Hardware has been part of the West Bend community for nearly 70 years. We provide our customers the best brands, providing quality merchandise, offering solutions to our customers needs with fast, friendly, and "legendary" customer service. We consistently take pride in our store while also keep seeking to continually improve operations. We provide self-development opportunities for our associates in an environment of professionalism and integrity.

Does this sound like the kind of place you'd like to work? If yes then please apply!

General Summary
The Hand & Power Tools Department Manager will be responsible for maintaining all aspects of the tool department including customer service, inventory control, merchandising, purchasing and overall department efficiencies. This position will also assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
Provide a positive representation of Tennies ACE Hardware, Inc.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations

Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Education/Training
High School or GED equivalent.

Experience
Formal paint and retail experience required.

Physical Demands
Standing, walking, lifting (up to 25 lbs) and climbing.

Job Type: Full-time

Salary: $14.00 to $16.00 /hour

2 Years of retail experience perfered.

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