Job description
Description/Job Summary
The incumbent is responsible for assisting customers in day to day transactions, maintaining cash drawer, opening or closing the bank as necessary and answering telephone in a courteous manner.
Responsibilities/Duties
- Provide excellent customer service at all times. Utilize critical thinking and active listening to resolve customer problems or complaints. This duty is performed daily.
- Greet customers as they enter the bank and direct to the appropriate employee when necessary.
- Answer telephone in a courteous manner.
- Handle deposits, withdrawals, transfers, cashed checks, loan payments, money orders, credit card advances, and other transactional needs.
- Balance and maintain cash drawer.
- Buy and sell currency from the vault as necessary, ensuring that cash drawer limits are not exceeded.
- Assist with end of day vault balancing and ATM balancing.
- Examine checks presented and determine proper funds availability based on regulatory requirements.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legitimacy of the documents.
- Scan, correct, and balance all paper transaction items through the Bank's source capture optimization program and submit for processing through the federal banking system.
- Maintain customers' savings passbooks and Christmas club passbooks when requested.
- Promote and maintain positive relations with all employees, current customers, and potential customers.
- Contribute to the fulfillment of department and company objectives and goals.
- Follow all bank policies and procedures, with regulatory knowledge of deposit-related compliance topics.
- Assist with office functions as needed.
- Perform opening and closing procedures as assigned.
- Perform any other related duties as required or assigned.
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