Job description
Mandatory Saturdays 9am-1pm.
Dal-Tile is currently seeking an exceptional Part Time Customer Experience Specialist to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like CRM, Oasis, SAP, Microsoft Office and other programs.
- Ensures all aspects of the customer selection and buying experience are exceptional. Including initial contact, specifications, pricing, sourcing, and order placement.
- Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development.
- Communicates with customers and internal teams to follow lead and capture sale.
- Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience.
- Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.
- Assists showroom efforts with lead generation and business research/development.
- Maintains showroom samples/sample room and product labels.
- Assists in planning and coordination of social media posts and significant showroom events.
- Performs other related duties and special projects required to help move the paradigm of the customer selling experience as required.
- Requires High School diploma or GED.
- Associates degree preferred but relevant work experience considered in lieu of degree.
- 2 years retail/design showroom/tile industry/customer service or project management required.
- Proficient at reading blueprints.
- Superior interpersonal and written/oral communications skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals.
- Exceptional organizational and time management skills.
- Working knowledge of Microsoft office including Excel and PowerPoint.
- Familiar with various social media platforms.
About Dal-Tile Corp.:
As the nation’s top tile manufacturer, we abide by the highest industry standards. From corporate ethics to sustainability, our commitment to our customers remains the same: creating quality products that people and businesses can believe in and trust. Get to know the leader in ceramic, porcelain, mosaics, and innovative solutions better.
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