Job description

Akumina, the world’s leading Employee Experience Platform, empowers enterprises to easily build and deploy personalized modern intranet experiences for any audience, on any device, at any time. Our technology enables organizations to focus on driving quantifiable increases in employee engagement, productivity, and collaboration.

Akumina boasts an expansive customer roster of highly recognizable logos, spanning all major verticals, with clients including ING, Clif Bar, Crocs, The Boston Red Sox, MetLife, MassMutual, Ally Bank, GlaxoSmithKline, and the United States Federal Government – just to name a few.

Our company is recognized by Gartner, Forrester, and other leading industry analysts for the quality of our technology and strategic business plan - and as a rapidly expanding, privately held organization, there is an opportunity for you to have a major impact on our explosive growth. Additionally, Accenture is a key investor and strategic ally, and we are a Microsoft Gold partner.

If you are a good communicator who enjoys establishing and developing relationships, solving problems, and directly impacting the trajectory of an industry-leading technology company growing at over 40% annually - we want you! The “Director, Customer Success” will be part of our expanding Customer Success Team and work with Sales, Customer Support, Product Management, and Engineering to deliver an exceptional customer experience. The selected candidate will be obsessed with customer advocacy, and be responsible for managing and monitoring account satisfaction, uncovering growth opportunities, leading subscription renewal efforts, and providing product feedback. In this role, you will work with internal/external contacts and possess the ability to balance multiple concurrent initiatives. Success ties directly to creating additional value for our customers and driving revenue.

Additionally, the “Director, Customer Success” must possess strong communication, leadership, and time management skills - with the ability to effectively collaborate with Sales, Customer Support, and Engineering, in a highly matrixed environment.

REQUIRED Qualifications

· Minimum (4) years of Account Management experience, with a proven track record of success

· Minimum (2) years of Account Management experience, with SaaS provider or software services company

· Experience selling technology solutions and/or technology deployment projects to an existing customer base

· History of ensuring Total Customer Satisfaction and driving engagements that result in positive NPS

· B.S. Degree or equivalent experience

· A high degree of professional courage with the ability to make tough business decisions

· Ability to communicate with C-Level executives (internal and external)

DESIRED Qualifications

· Experience with web content management technology

· Proven track record aligning software solutions to enterprise client requirements

· Knowledge of Employee Experience Technology industry and competitive landscape

· Experience:

o Managing a portfolio of 30+ accounts

o Serving as primary relationship manager for accounts ranging from 2,000 employees to Fortune 100

o Collaborating with, and managing, a partner network

· Personal and Professional Attributes:

o Focused on career advancement and upward mobility

o Strong analytical skills

o Strong presentation skills

o Effective problem-solving abilities

o Willingness to work some “off-hours” for interactions with global clients

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: One location

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