We are Circle of Life Home Care, and Good, is what we do! Now hiring a Director of Operations focused on development of our home and community-based services and programs. This position will oversee and manage our Casa Grande, AZ, and Gallup and Shiprock, NM branches.

Good for employees

Circle of Life's focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member, having fun and top industry compensation and benefits.

Good deeds

We also do good in our work. Our team of office and field staff care about each other and the clients we serve. We help one another. We care and provide for a wide range of patients with a focus on serving the underserved.

Position duties include

• Participate in the hiring and training of managers
• Organize and oversee the work and schedules of managers
• Conduct performance evaluations
• Handle discipline of employees as needed following company policy
• Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated (identify opportunities for improvement)
• Implement policies and procedures that will improve day-to-day operations
• Oversee office operations, ensuring each branch is reaching goals set by departmental and company leadership
• Monitors budget and revenue in each office to achieve financial objectives
• Communicates and explains new directives, policies/procedures to manager for change and meets with staff to explain changes, answer questions, and maintain morale
• Improves customer service and satisfaction
• Market current products to potential clients, families, case workers and potential referral sources
• Leads coordination and integration of efforts among homecare team to produce smoother workflow and more cost-effective business processes
• Traveling is required

Qualifications

Qualified applicants will have 3 years of management experience, excellent verbal and written communication skills and interpersonal and customer service skills. Healthcare and/or home care experience preferred. The Director of Operations oversees the day-to-day activities of home and community-based home care services, ensuring the organization is managed and performing efficiently and effectively. While carrying out the responsibilities of the position, ensure the values of servant-leadership, empathy, altruism, and integrity are evident in all actions and encounters.

How good?

• Positively change the lives of individuals and families in our communities
• Serve the underserved providing access to care for those who have been traditionally overlooked by the health care system
• Support a talented team of administrative and clinical professionals and be a part of a team that supports each other

Full Benefits include

• Medical, HRA, Dental, Teladoc, EAP, 401K, Paid Holidays, Top PTO Plan, Mileage, Flexible Schedules