About Montgomery Place

The premiere senior living community overlooking Lake Michigan and the Museum of Science and Industry, Montgomery Place serves as the cultural center of East Hyde Park. Offering Independent Living, Assisted Living, as well as a 40-bed Skilled Nursing Unit providing Long-term Care and Short-term, sub-acute rehab services.Check us out!

Position Summary

The Resident Services Manager ensures that residents, guests and staff experience exceptional customer service by providing a welcoming environment and the highest level of service possible; Oversees Front Desk programs and manages staff in the areas of Reception, Security, Concierge, Activites and Transportation; Ensures the consistent application of standards and policies to provide a safe and secure, yet friendly environment for residents, guests and staff.

Essential Duties and Responsibilities

Overall responsibilities

• Manage performance of team members in the areas of Reception, Security, Concierge, Activities and Transportation
• Support and participate in all aspects of Front Desk services
• Ensure that Reception staff are providing residents, guests and staff with friendly, helpful, efficient service and anticipating the needs of residents when possible
• Manage transportation services for residents, mindful of their comfort, security and safety
• Review and participate in daily security rounds, observant of any issues which may be a threat or concern for safety of either residents or staff, both of property and of person
• Respond to all aspects of security needs including fire alarms, apartment emergency calls, staff emergency calls, and 911 calls
• Available for contact by staff at all times (24 hours a day/7 days a week)
• Participate and is active in Life Safety protocols and training
• Maintain current security reports and required documentation for emergency evacuations
• Review daily guard reports, evaluate for needed action, and reports to Executive Management issues of importance
• Maintains and monitors department budget and is cost conscience
• Coordinates with Executive Management for major repairs and maintenance of vehicles
• Assure vehicles are properly maintained and in good working/safety order
• Hire, onboard, and train staff in the areas of Reception, Security, Concierge and Transportation
• Process payroll, manage schedules for assigned employee groups
• Perform other administrative and reporting duties as required