Job description
WHO WE ARE:
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day! ABOUT THE TEAM:
#LI-MG2 #LI-REMOTE WHAT YOU’LL DO:
WHAT WE OFFER:
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
WhiteSky Communications, A RealPage company, is an innovative managed services and telecommunications company that was established in 2005. Whitesky partners with student housing, luxury apartments, hotels, adult living, and assisted living/hospitals to provide bulk Internet, Cable, and Voice services. WhiteSky’s solutions are in high demand, and the company is growing at a rate of over 30% per year.
#LI-MG2 #LI-REMOTE
As a Dispatch Coordinator, living in either the Mountain or Pacific time zone, you will support our Field (Break/Fix) team as it grows and requires support to effectively and efficiently dispatch our regional technicians to respond to site issues, outages, equipment upgrades, etc. This is a critical aspect of operations focused on Customer Experience and Retention. This position is also revenue producing as the role entail ensuring that Work Orders are appropriately billed to clients.
PRIMARY RESPONSIBILITIES:
- Assigning Work Order to Field Technicians using WhiteSky's Dispatch and Ticketing Systems
- Coordinate and schedule on-site activities with property POCs
- Assessing Technician availability/workload and determine optimal deployment strategies
- Working with third-party providers as needed to assign Work Orders when staff Technicians are not available
- Updating Work Orders and coordinating with Technicians to record job status
- Ordering equipment needed to complete Work Orders
- Where appropriate, billing clients for completed Work Orders
- Coordinate with the Sales Team to coordinate other site visits/surveys as needed
- This position is for a Mountain or Pacific Time Zone resident
- 5+ years of dispatch experience
- 2+ years of Customer Service experience
- Familiarity with bulk Internet/TV services
- Experience with Zendesk and TalkDesk
- Demonstrated ability to self-manage in a remote work setting
WHAT WE OFFER:
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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