Job description

About us

Greenwood Heating

Service Dispatcher

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary:

Are you a skilled multi-tasker with a creative mind that can work through problem solving and create solutions that assist our customers? Are you looking to join a team that is growing and rapidly creating career advancement opportunities? If so, Greenwood Heating would love to hear from you! We are looking for a Service Dispatcher to join our team. A Service Dispatcher is an incredibly important role to our organization, being in charge of our schedule to ensure our customers are taken care of. To apply, please send a copy of a current resume and a brief cover letter describing why you applied and your skills that will make you a great addition to our team!

Wage / Hours:

This position is a full-time, hourly, and non-exempt position. Our general office hours are 7am-6pm, with varying shifts for this position. Wage is $20-25 per hour (depending on experience). Bonus program is available for this position, (more details about pay during application process).

Location:

Greenwood Heating operates out of two offices. We have a Everett (northend) office and a Tukwila (South end). This Service Dispatcher position will be based out of our Tukwila office.

Job Duties / Responsibilities:

• Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services.
• Gathers, records, and maintains customer information in our database.
• Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
• Work with a team of Customer Service Representatives to fill a service board schedule of customers who need heating and air conditioning service.
• Move service calls on the dispatch board to create an efficient and productive service team that services our customers to the fullest extent.
• Performs other duties as requested by company or Team Leader.
• Job Requirements / Skills:

· Confident and professional communication skills via multi-line phone system which includes active listening.

· Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.

· Attention to detail as this is often the first contact with Greenwood Heating. The information gathered will be used by other members of the team, down the line.

· Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Education and Experience:

• High school diploma or equivalent preferred.
• Customer service experience required (additional training will be provided).
• Dispatching in a home service industry preferred, but not required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

About Greenwood Heating Benefits:

· Paid Training

· Paid Time Off (PTO)

· Paid Holidays

· Health Benefits (Medical, Vision, Dental)

· 401-k Contributions

· Advancement Opportunities

· Several Locations

Please Attach Cover Letter and Resume, We Look Forward To Meeting With You!

Greenwood Heating provided the following inclusive hiring information:

• Disability accommodations
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Paid time off

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Tukwila, WA 98168: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Dispatching: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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