Job description

Job Description Summary

The Senior Manager of Customer Operations will lead a team of detail-driven associates in the planning and execution of customer delivery schedule creation, maintenance, and quality control activities to support steady state, holiday, start-up, acquisition, and BCP. This role will be accountable for provoking and driving efficiency gains in operations through scheduling and configuration optimization and successful completion of integrating new business into the overall network. The Senior Manager of Customer Operations will work with systems teams, the national routing group, and project managers to improve the customer experience and operational execution, as well as coordinate special projects as necessary to support the company's strategic programs.

Description

• * Manage customer delivery schedule adjustments and manage holiday planning and BCP
• Managerial activities associated with leading a team, including but not limited to: assignment of work activities to meet customer needs, engagement with team members on feedback, recognition and development activities.
• * Lead quality control and process improvement efforts to optimize team workflows
• * Lead efforts to evaluate billing schedules and delivery windows to generate cost savings while meeting customer expectations
• * Represent the department as a subject matter expert in meetings and projects
• * Research and provide routing solutions for mergers, acquisitions, startups, and new customer onboarding
• * Execute special projects as needed
• * Build and enhance relationships with internal and external stakeholders (Transportation, Warehouse, Project Teams, Sales, Customers, etc.)
• Travel Required: No

Environment

• Office : Office Temperature (65F to 75F)

Skills

• Specialized Knowledge : Must have experience with Manugistics, Oracle, Mainframe
• Special Skills : Analytics and process improvement, Detailed oriented, Proven success in a customer facing role. Superior customer service and engagement skills.
• Physical abilities: :
• Other: : Superior customer service and engagement skills
• NA : Ability to engage with employees on individual performance. Address performance issues in a timely fashion.

Years Of Experience

• 5-7 : Transportation management of direct store delivery Planning and Schedules
• 5-7 : Using the Oracle platform and Transportation Management Systems (TMS) software
• 5-7 : Managing and providing direction to a team on a day-to-day basis to achieve company goals and objectives
• 5-7 : Proven success in a customer facing role and ability to align the team work flow to enhance the customer experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 5x8
• Day shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Jacksonville, FL 32234: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many Drivers do you have experience managing?
• What is your DOT Knowledge?

Experience:

• Logistics: 5 years (Preferred)

Work Location: One location

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