E-ZPass Quality Assurance Specialist Supervisor (Administrator III)
Full Time
Baltimore, MD 21202
Posted
Job description
***STATEWIDE PROMOTIONAL RECRUITMENT***
(This position is open to current permanent, contractual, and temporary State of Maryland employees)
(This position is open to current permanent, contractual, and temporary State of Maryland employees)
This is a position specific recruitment . The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.
The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and – most importantly – our employees to achieve these goals.
Nature of Work: The E-ZPass Quality Assurance Specialist Supervisor is the supervisory level of work developing, implementing, and monitoring quality assurance standards for advanced technical work in quality assurance testing, evaluation and reporting for the MDTA E-ZPass Program. The incumbent will assign, review, approve, and train lower-level Quality Assurance Specialist who perform the planning, managing, conducting, and coordinating of quality assurance tests and audits in the procurement, operations and maintenance phases of systems, facilities, and equipment life cycles, to ensure contract compliance, standardization of training, policy adherence and revenue protection. Other duties for the position include, but are not limited to, the following:
Oversee the audit of employees' tasks and transactions for the collection of revenue from customers who use MDTA toll facilities and pay through E-ZPass accounts and video tolling process;- Conducts advanced transaction and financial investigations into customer's account;
- Present detailed information in a fast-paced court room setting as well as assisting the attorney representing MDTA with customer resolutions;
- Ensures cooperation with the Customer Information Center (CIC) employees at the contractor location with contract compliance and transaction accuracy related inquiries;
- Responsible for reviewing audits by verifying the creation of transactions through its final disposition; and
- Monitors the technical and performance specifications of all tolling system functions.
This position will be supervised by the E-ZPass Quality Assurance & Compliance Manager or other designated official. The current vacancy is in Baltimore, Maryland.
MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.
Qualifications
MINIMUM QUALIFICATIONS:
Education: A Bachelor's degree from an accredited college or university.
Experience: Five years of experience in administrative or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures. **Two years of this experience must have included planning and managing quality assurance tests related to revenue collection.
Education: A Bachelor's degree from an accredited college or university.
Experience: Five years of experience in administrative or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures. **Two years of this experience must have included planning and managing quality assurance tests related to revenue collection.
** SELECTIVE QUALIFICATION recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.
Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.
If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.
Notes:
1. Additional experience in administrative or professional work may be substituted on a year-for-year basis for the required education.
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.
Licenses & Certifications
None.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.