Job description

Overview
Trellis is a full-service eCommerce agency with a single mission: make commerce simple. We help growth-focused companies succeed through strategy, design, development, and performance-based marketing services. As an award-winning, remote-first organization with headquarters in Boston, we’ve had the pleasure of helping some amazing brands succeed in the world of eCommerce and across industries such as apparel, beauty, manufacturing, sports, and many more.
eCommerce Business Systems Analysts (BSAs) work alongside Project Managers, Tech Leads, and Solutions Strategists to help our clients find the best eCommerce solutions for their business. BSAs are strategists that work with clients to translate ideas into business requirements and acceptance criteria. They play a critical role in the process of taking concepts and turning them into actionable work for our development teams. A BSA will find their days composed of meetings with clients, Project Managers, and Solutions Strategists consistently focused on ensuring that Trellis and our clients are aligned on requirements.
We’re looking for individuals who thrive in dynamic environments, embrace processes and organization, are detail-oriented, and enjoy using data to inform their decision-making.
Core Responsibilities
Below are some of the core responsibilities our eCommerce Business Systems Analysts have:

• Gathers, translates, and documents client requirements.
• Supports full-build and retainer projects as a project leader, in conjunction with the assigned Project Manager, Technical Lead, and associated project leadership roles.
• Supports Project Managers during initial project setup, assists with deliverable creation, and ensures overall delivery process adherence.
• Performs requirements validation, owns client deliverable documentation efforts, and performs UAT demonstrations.
• Serves as a platform specialist able to perform app configuration, data migration, content implementation, and admin panel configuration work.
• Refines backlog and establishes a body of actionable work via JIRA.
• Schedules and leads client meetings to refine and define user stories with acceptance criteria.

Relevant Experience
Below are some of the relevant experiences that would make someone a good fit for this role:

• Experience with eCommerce platforms including BigCommerce, Shopify, and/or Magento.
• Leading or collaborating on software development projects.
• Scoping software development projects for clients
• Working in a digital eCommerce-focused agency.
• Creating and translating business requirements and acceptance criteria.
• Performing validation and testing.
• Delivering demonstrations and presentations to clients.

Our Toolbox
Below are some of the tools that our eCommerce Business Systems Analysts use regularly:

• Shopify
• BigCommerce
• Magento
• JIRA
• Confluence
• Slack
• Time Tracking software such as Tempo
• Zoom

Working at Trellis
Trellis is a fast-growing, self-funded eCommerce agency with headquarters just outside of Boston. We’re a remote-first organization with over 2/3 of our team distributed across the US and internationally. Work/life balance is our priority with a range of benefits to our employees, including:

• Medical, Vision, and Dental Insurance
• Company-Paid Laptop and Home Office Equipment
• 13 Days Paid Holiday
• 20 Days Flexible PTO + Earned Seniority
• 25 Days Additional PTO for Parental Leave
• 401K with Employer Matching
• Donation Matching Program
• Education and Professional Development Bonuses
• Performance-Based Bonuses

International and domestic employee benefits vary.
We structure our teams into ‘Squads,’ providing an opportunity to build deep connections with colleagues and longer-term relationships with clients. We aim to provide an inclusive environment that encourages a diverse group of voices to contribute to our company. This inclusion is often in the form of employee-led “Lunch & Learns,” employee-driven special interest groups, paired mentorship, and transparent career advancement policies. All of these initiatives stem from Trellis Core Principles:

• Be a Source of Honesty: Communicate transparently and act honestly with our clients, teammates, and community.
• Engage with Problem Solvers: Recruit and retain high-quality creative and technical employees that love solving problems and are empowered to do fantastic work.
• Support Growth: Encourage and support the growth of our clients and teammates, even when we’ve made mistakes.
• Demonstrate through Results: Use results as the ultimate way to sell our ideas and capabilities.

Job Type: Full-time

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