At Swickard Auto Group, we’re passionate about our guests and using the most innovative, cutting-edge technology to revolutionize the way guests purchase and service their vehicles at our dealerships.

Our guests are the reason we’re here. Our culture is defined by a few core principles: We want to be our guests’ favorite place to purchase, lease, or service their vehicle, and we want to be your favorite place to work! We are a hospitality company that happens to be in the automotive industry. We are data-driven, and our aim is to use data to continuously improve the in-store and online guest experience with our dealerships.

Automotive News ranks Swickard Auto Group as one of the top dealer groups in the US. We are looking for like-minded team members that are laser focused on discovering insights in data to identify ways we can continue improving each interaction with our guests. Swickard’s unique perspective on automotive retail strategy is transforming the automotive industry and we are looking for top-notch individuals to join our fast-growing team.

The Employee Program Specialist will have excellent customer service skills, the ability to collaborate in a team environment, and a strong desire to deliver an excellent experience. Multiple Employee Program Specialists make up the team that handles all touch points for the employees of Fortune 500 companies that we offer our exclusive Employee Vehicle Purchase/Lease Program to for their sales and service needs.

Responsibilities:

• Answer incoming phone calls in an extremely courteous, enthusiastic, and professional manner
• Identify guests' needs, clarify information, and offer assistance
• Verify guest’s eligibility in the Employee Vehicle Purchase and Lease Programs with their employer’s HR department
• Clearly communicate the details of the Employee Vehicle Purchase and Lease Programs as well as their benefits in our Service departments
• Handle the guest’s experience from initial contact, ordering/vehicle selection, arranging financing and documentation for their purchase, and vehicle delivery to their office or in store
• Present extended warranties and other vehicle protection products
• Evaluate credit reports
• Accurately complete all financing paperwork and submit to financing sources
• Schedule guest Service appointments to maintain a high level of guest experience
• Tracking of vehicle and communicating progress to guest
• Maintaining excellent guest satisfaction
• Performing any additional task assigned by management

Qualifications:

• Three years of general office experience
• Automotive Accounting and ADP/CDK experience a plus
• Understand deadlines and apply an appropriate sense of urgency and prioritization to all tasks
• Excellent communication and customer service skills
• Strong organizational skills and detail-oriented
• Strong communication skills
• Be at least 18 years of age
• Pass a motor vehicle report and possess an acceptable safe driving record
• Pass a drug screen

Swickard offers a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our guests an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.