JOB DESCRIPTION SUMMARY:

Administers professional facials, waxing services, and select body treatments to guests. Must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills, and be willing to train our spa’s specific facial treatment offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Possess excellent communication skills and be able to learn the products and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests.
• Perform services within the appropriate time allotted for service.
• Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
• Actively promote home care programs, meeting minimum retail sales goals.
• Uphold the standards of sanitation and sterilization as directed by the law and spa’s policies and procedures.
• Perform prep work and properly clean and restock the room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.
• Handle client questions and concerns professionally and courteously.
• Possess the ability to work with or without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings for the spa.
• All other duties assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong organizational and interpersonal skills required.

EDUCATION and/or EXPERIENCE:

High school diploma or GED or higher required. Strong customer service background preferred. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills, as well as basic computer knowledge. Must hold and maintain a current New York State License.

LANGUAGE SKILLS:

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Excellent interpersonal skills as well as excellent written and oral communication skills.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to define problems, establish facts, and draw valid conclusions. Ability to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk and hear. The associate is also regularly required to stand, walk, sit and use hand to finger, handle or feel objects, tools or controls. The associate is occasionally required to reach with hands and arms, and to sit, climb, or balance, and stoop kneel, crouch, or crawl.

The associate must frequently lift and/or move up to twenty-five pounds, must occasionally lift and/or move up to fifty pounds, and must infrequently lift and/or move up to one hundred pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually mild to moderate.