Job description

Job Description:

Thind Management is now hiring experienced hospitality professional for AGM of Hotel Operations at the beautiful Crowne Plaza - Shenandoah, located in the The Woodlands area. (North of Houston) In this position you will be required to work mornings, evenings, and overnights. You MUST be flexible. You will also be required to drive the shuttle bus within a five mile radius of the hotel. You must have a valid Texas Driver’s license and a clean driving record.

We are searching for friendly, energetic and highly motivated individuals who will thrive in a fast paced, team oriented environment, professional and positive work environment and have a commitment dedicated to a high quality service standard. When opportunities arise, individuals have the capability to grow their careers with us.

As am AGM you will build authentic connections with every guest, either for a day or sometimes for a lifetime. You can instantly build rapport and make a difference in someone's life in just one interaction.

Growth Opportunities and Benefits with Thind Management:

• Learn the power of presence

• Increase your effective listening skills

• Multi-Task and manage numerous relationships

• Develop the initial skills for to grow into leadership: providing feedback, giving recognition and asking thoughtful questions.

• Learn to maintain work/life balance

• Heath benefits

• Great leadership/ mentorship opportunities

• Paid Time-Off

PURPOSE:

To provide guests with a pleasant memorable experience. Handle guest issues and concerns in a professional and efficient manner, process check-ins and check-outs, issues room keys, answers questions, problem solve, and supervisor front office associates. Accounting background a plus

What we are looking for:

The AGM will be serving the Crowne Plaza brand and is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills

• Commitment to delivering a high level of customer service

• Excellent grooming standards

• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations

• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges

• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

• Ordering and managing inventory

• Scheduling

• Excellent organizational and planning skills

• Experience in a similar role with a proven track record

• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market (a plus)

• Knowledge of hospitality

• Passion for sales and for achieving targets and objectives

• Degree-level qualification in a relevant field would be preferred.

• Accounting procedures

Other Responsibilities:

• Set the tone for the guest experience, greet guests in a warm and friendly manner

• Check-in and check-out guests

• Resolve guest requests

• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions

• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner

• Ability to read, write and communicate effectively in English

• Performs any other job related duties as assigned.

Job Requirements:

• Two years of previous customer service experience required, prior front desk management experience required. If you have not managed front office operations, please do not apply.

• Must be flexible to working days, early mornings, evenings, weekends and holidays 3. High school diploma or equivalent preferred

• Excellent communication skills, both written and verbal

• Displays good customer relations skills and takes initiative to greet guests in a friendly manner

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• Conroe, TX 77385: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Required)
• Hospitality: 2 years (Required)

Work Location: In person

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