Job description

ESSENTIAL FUNCTIONS:

• Assist students when applying for financial aid during the enrollment process; also assisting students with re-application and maintenance of funding throughout their program.

• Provide information and resources to students regarding financial aid program requirements and procedures.

• Evaluate documented financial need and all documentation submitted by students.

• Review financial aid applications and forms completed. Review for completeness, accuracy, then verify information reported on student applications to determine eligibility for awards, and process.

• Ensure that all necessary documents are entered and processed using the institution’s financial aid management software and contracted servicers.

• Assist in follow-up of students’ institutional loan or financing plan payments.

• Assist in answering phones, directing calls, and other administrative support when necessary.

• Demonstrate integrity, ethical behavior in working with confidential information and maintain a high level of confidentiality. Abide by Federal and institutional code of conduct.

• Apply the rules of and comply with federal, state, and institutional regulations governing student financial aid.

• Maintain current working knowledge of guidelines/regulations related to job responsibilities.

• Maintain a close working relationship with Enrollment Services, Education department, and other school personnel.

• Participate in all financial aid training, meetings, and events as assigned.

• Provide exemplary customer service by going the extra mile for the customer.

• All other duties as assigned.

Job Type: Full-time

Pay: $38,458.89 - $46,316.08 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Madison Heights, MI: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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