Job description
Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.FUNCTION DESCRIPTION:
A financial product and financial service sales specialist; opens new accounts, analyzes credit bureau reports; interviews members in person or by telephone to identify financial needs and sales opportunities; initiates computer-based credit applications; analyzes credit scores and makes routine business decisions; sells financial products and services to members; and answers member inquiries about Bellco products and financial services.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: Branch Manager
Supervises: None
Contacts: Credit union members, other credit union departments, credit union officials and appropriate external financial service providers.
QUALIFICATIONS/REQUIREMENTS:
Education: High School Diploma or equivalent
Experience: 2 years sales and 3 years customer service is required and/or demonstrated sales ability in the Bellco environment.
Skills:
- Bi-lingual (Spanish) strongly preferred.
- Ability to interact with others in a positive manner, both in person or by phone.
- Ability to accurately and efficiently enter data and update member financial records via computer terminal.
- Strong communication skills, both oral and written
- Demonstrated ability and willingness to identify needs and sell appropriate products.
ESSENTIAL FUNCTIONS:
1. Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology.
2. Communicate with members in a positive manner both in person and/or by
telephone.
3. Deepens member relationships by cross-selling products and services.
4. Contribute to corporate and branch goals and support current business priorities.
5. Understand and communicate key features and benefits of all Bellco products and services including the various type of loan and deposit products.
6. Communicates key mortgage product features including LTV, discount points and rate bumps, escrows, mortgage insurance, etc.
7. Demonstrate remote access financial service devices including BellcOnline, TELLERphone and automated teller machines.
8. Open new accounts by following the approved new account opening procedure; initiate a credit application; identify financial product and service needs; follow current underwriting guidelines and use credit scoring or traditional underwriting credit applications; refer members to appropriate Bellco personnel for advanced product and service needs.
9. Analyze credit bureau reports to accurately identify member financial needs and sales opportunities.
10. Accurately enter and complete transactions including loan applications in Bellco systems.
11. Adhere to current underwriting guidelines and loan closing procedures; accurately complete loan-closing documents; disburse loans as required.
12. Access member accounts to accurately perform all branch financial service transactions.
13. Understands and effectively implements all appropriate regulations.
14. May also be called upon to accurately perform any branch duties.
15. Regular and punctual in person attendance.
Management retains the discretion to add to or change the duties of the position at any time.
WORKING CONDITIONS:
In order to meet the financial service needs of our members, job function may necessitate changes in hours or location.
Standing to greet members for several hours a day.
“Bellco Credit Union is the one organization passionately committed to improving our members’ quality of life by building their wealth and securing their financial future”
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