Job description

Summary:

The Flight Follower will have primary responsibility for monitoring all aircraft movements associated with flights being operated for XO Global, LLC. This role is crucial to improving on-time departures for XO clients, and crisp, timely communication of any anticipated delays. In this role, the Flight Follower will work to streamline and improve the communication flow between Vista Global Alliance operators and Account Management. This role will ensure that Account Management is kept fully informed, and their operational questions or needs are addressed in a timely manner.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Your Responsibilities

Flight Following

• Maintain full overview of all the flights for the current day.
• Before each sensitive flight (ferry or revenue), check if the crew is ready, the aircraft is ready, that handling, fuel, catering are in place. Be the first to raise an alert if anything may impact the trip.
• Keep a constant overview of flight movements and informing the relevant parties in case of deviations.
• Communicate any delays/deviations to OCC and AM/CS as needed and as soon as possible (WX, ATC regulations, maintenance, any other issues affect or may affect a flight).
• When applicable, the Flight Follower provides information crucial to the IRT call.
• Ensure that GV has the appropriate movement records that trigger automated movement messages.
• Communicate aircraft movements to handlers, airports, or authorities (e.g., CBP) as required.
• Monitor non-ETOPS flights for significant weather changes enroute, volcanic activity and alternate aerodrome suitability.
• Notify AM/Sales Leadership for further follow up when appropriate.
• Flight Log Verification Review

Reporting

• Flight delay tracking
• Enter Post Flight Reports
• Complete reporting projects as assigned by Senior Leadership

Other Duties

• Other duties as assigned by Senior Leadership

Competencies:

Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies/competencies.

• Plan and organize work: Require the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.
• Interpersonal communication: Effectively communicate, develop, and foster strong working relationships to drive team growth, engagement, and productivity.
• Collaboration: Work together to achieve team and business benefit.
• Deliver consistent results: Follow through on tasks and goals to support team/operations success and improvements.
• Job Knowledge/Technical Knowledge: Understands work responsibilities and adds to knowledge and skills.

Supervisory responsibilities:

This position will not have direct reports.

Work environment: The primary work environment is in the office area. The noise level in the work environment is low.

Physical demands: The physical demands of this position are typical of office environment.

Travel required: Limited travel (< 5%) may be requested to visit other locations throughout the organization.

Required Skills, Qualifications, and Experience

Required education, skills and experience:

• 2 years’ experience within Aviation Operations environment in at least one of the following or a combination thereof:
• Flight Operations or Ground Operations/Trip Planning
• Crew and/or Aircraft Scheduling
• Entrepreneurial skills with professional attitude & a strong business acumen
• Team player, pro-active, service driven and out of the box thinking.
• Strong attention to detail combined with excellent written and verbal communication skills is a must.
• High customer/service orientation with cross cultural understanding.
• Proficient with computer systems including MS Office Suite.
• Worldwide Flight and/or Ground Operations Experience
• Must have flexibility to work a variety of shifts including overnight shifts, weekends and holidays

Beneficial skills and experience:

• Aviation and/or Business-related studies and/or degree
• Flight Dispatch License or Pilot License
• com
• Zendesk

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 4x12

Ability to commute/relocate:

• Fort Lauderdale, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Aviation: 2 years (Required)

Work Location: One location

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