Job description
Who We Are
SchoolsFirst FCU is the largest credit union in California and the nation's largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged WorkplacesTM in North America by Achievers. We're growing and looking for talented, service-oriented people to join our team.
What We Believe
There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we're also dedicated to providing service to each other. That means creating an environment where you're empowered to do what you do best every day, with opportunities for ongoing development and growth. So you can provide the trusted advice and financial expertise that makes a positive difference in the lives of our Members. It's a truly unique culture, in an organization with a truly unique mission.
What You'll Be Doing
Responsible for assisting and completing moderately complex and basic fraud investigations and/or reviewing moderately complex and basic fraud reports in order to take appropriate action to mitigate loss to the organization. Also, performs a wide range of servicing duties relating to Credit Union share accounts.
- Responsible for the Member Service experience as it relates to all fraud processes.
- Assists in investigating external fraud, crimes and criminal acts against the Credit Union or its Members. This includes all aspects of a fraud investigation including, interviews, criminal report filing, loss recovery and recommendations for charge-off, legal action or completion of bond claims.
- Maintains confidentiality of information as well as controls and protects sensitive information and materials.
- Thorough understanding of the department's controls and responsible for recommending additional controls to safeguard the Members and Credit Union assets.
- Advanced level of experience dealing effectively and courteously with internal/external Members with suspicious account activity. Also responsible for conducting interviews both internally and externally with Members and Law enforcement agencies resulting from suspicious or fraudulent activity.
- Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
- Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems.
- All team members must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
- Performs other related duties as assigned or requested.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualifications
- Required High School Diploma or GED
- 1-3 years of previous related experience Required
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