Job description

At the Hampton Inn on Lake Buena Vista we believe in making special moments with every guest. As a Guest Service Agent at our hotel you'll have the opportunity to provide exceptional guest service to a variety of guests staying with us as they explore theme parks, attend conferences, and celebrate life in the tourism heart of Orlando! We are looking for someone to join our team who can:

• Maintain a friendly, caring, authentic, and thoughtful personality as they greet and assist guests
• Assist guests during check-in, check-out, phone calls, and throughout their stay
• Handle cash and credit card transactions and complete basic accounting procedures
• Communicate with all hotel departments to manage requests and exceed guest expectations
• Deliver prompt and caring follow up and service recovery for all guest issues through the use of problem-solving and empathy
• Apply critical thinking skills and knowledge of the hotel property, policies, and procedures to anticipate the needs of our guests and work with the team to find solutions
• Complete a daily checklist of tasks as they are assigned including running reports, recording information, and preparations for arrivals

Job Requirements:

• High school diploma or equivalent
• Proficiency with computers
• Great verbal and written communication skills
• Flexible work schedule (weekends, holidays, etc.)
• Creative and critical thinking skills for problem-solving
• Dependable and trustworthy nature
• Previous experience in the hospitality industry is a bonus but NOT required

Benefits:

• Monthly / Quarterly Incentive based Bonus
• Hilton Employee Travel Program
• Paid Vacation
• Walt Disney world Hospitality Pass

The position of Guest Service Agent at the Hampton Inn Lake Buena Vista is the perfect opportunity for those who looking for a hospitality job where they can learn and develop many of the skills needed to grow in the tourism/hospitality field. We believe in not only building our team members so that they can be promoted within our hotel but also giving our team members the knowledge and experience that will lead to a successful career wherever hospitality takes them!

Hampton Inn is franchised by Hilton Corporation.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Orlando, FL 32836: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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