Job description
HGV now offers Day One Team Member Benefits!!
New Hires are eligible to receive a $1,000 sign on bonus.
As a Sales Gallery Receptionist & Front Desk, you are responsible for ensuring a seamless operation at the Sales Gallery Front Desk by exhibiting professional, friendly and courteous demeanor in all interactions with guests, upper management and other staff members to set a positive environment for the Sales Executives.
- Responsible for updating system with tour information when assigning guests to Sales Executives (SE) according to the day's rotation
- Maintain the Sales Gallery Front Desk while answering and directing incoming telephone calls
- Rotate in other positions and follow business rules as defined by the sales office in accordance to the business needs of each sales location
- Work with management to identify, research and solve problems relating to guest, transportation, schedules, gifting and tour modifications
- Obtain Sales Executives’ attendance for tour assignment purposes
- Preparation of daily SE rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained
- Follows required script in greeting and seating guests while providing high level of customer service through warm welcome and guest satisfaction
- Maintain the SE rotation accurately and contact the SE on point
- Record and assignment of VIP and Podium tours
- Accountable for inputting information in system and on paper timely and accurately
- Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
- Make sure all necessary reporting is received, verified and distributed on time and paper planners are prepared
- Participation in skill assessments for training and development will be mandatory
- Other duties as assigned
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Graduate/GED
- Minimum 1 year of Hospitality/Customer Service experience
- Able to work a flexible schedule to include evenings, weekends and holidays
- Proficient in Microsoft Office
- Able to manage multiple tasks and assignments while demonstrating strong organizational skills in a fast-paced work environment
- Demonstrate excellent communication and interpersonal skills
- Maintain professional appearance and attitude
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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