Job description

The Associate Guesthouse Leader is a visionary, responsible for the day-to-day operations of the RH Guesthouse Front Desk and Concierge. The ideal candidate is a seasoned and highly intelligent hospitality professional with outstanding management skills and extensive hands-on experience.

YOUR RESPONSIBILITIES

• Live and breathe Our Vision, Values and Beliefs every day
• Consistently deliver first class service and a luxury experience
• Ensure the highest level of privacy, security and safety for all associates and guests
• Demonstrate exceptional communication and complex problem solving skills
• Proactively oversee the development and standards of all client service related activity
• Support Guesthouse Leader with attracting, retaining, coaching and developing a team of associates who don’t know what can’t be done

OUR REQUIREMENTS

• 5 - 7 years of experience in the hospitality industry with 2 years of experience leading a front desk team
• Luxury hotel experience is strongly preferred
• Degree in hotel management is a plus
• Experience using with Hotel Property Management systems, Opera experience preferred
• Available to work when needed, including weekends, holidays, and nights and travel occasionally
• Multilingual candidates are desired

OUR PHYSICAL REQUIREMENTS

• Must be able to work standing and walking for extended periods of time
• Must be able to lift 50 lbs

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• New York, NY 10014: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you 18 years or older?

Experience:

• Hotel experience: 5 years (Required)

Work Location: One location

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