Job description

Currently looking to fill 1 position for our Front Desk. Evening shifts available.

JOB DESCRIPTION

The Burn Ambassador plays a very integral and critical role at Burn Boot Camp. The Burn Ambassador is the first person our members see when they walk in the door and provide our clients first impression. They are responsible for working with the team to maximize the client experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and fostering the growth of community in the gym.

ROLES ANDRESPONSIBILITIES

• Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, paired with an FMA, Mindbody enrollment, waivers signed and returned, and proper supporting documents given to the client.
• Facilitate day-to-day process related to trial clients, focus meetings, contract sales, Mindbody tasks, retail transactions, closing journal, trial tracker, organize client drop zone and towels.
• Provide general retail maintenance to keep the retail center stocked, clean, and approachable
• Have weekly touchpoints with the Key Burn Ambassador to align on current focuses, provide any feedback from clients while assisting them in the moment.
• Attend a minimum of one community event per quarter and participate in all philanthropic events.
• Responsible for working as a team to close 60% of all trials and working with training staff to maximize the client experience.
• Assist in promoting gym focuses with multiple category sales, challenges, and community events.
• Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
• Promptly report facility needs to the Key Burn Ambassador, i.e. office supplies, cleaning supplies, etc.
• Responsible for overseeing Mindbody memberships, answering the location phone, responding to location emails, client trial follow-up, and membership sales.

QUALIFICATIONS

• Must be a high producer in autonomous working situations and a self-motivator.
• Able to easily learn and navigate software systems and maintain records.
• Excellent communication and customer service skills.
• Have a high level of understanding and presence in social media.
• Ability to multi-task and stay organized.
• Positive, motivating, and effective interpersonal communication skills.
• High level of attention to detail and follow through.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• 8-15

Typical end time:

• 1PM

Typical start time:

• 8AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Dependable -- more reliable than spontaneous

Job Type: Part-time

Pay: From $14.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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