POSITION SUMMARY:

The Front End Lead provides the retail store with essential register operations; excellent customer service and sales floor functions. Assists in proper store operation by performing assigned advanced tasks and providing leadership to assigned personnel. Performance expectations are generally higher based on additional knowledge, skills and abilities.

ESSENTIAL POSITION RESPONSIBILITIES: This list is not all-inclusive. Individual may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Performs a variety of production and retail duties, including but not limited to such tasks as customer service, cashier, sorting donated items, pricing, rotating items, working retail sales floor, dressing room upkeep, maintenance of department equipment, inventories. May work independently without benefit of additional workers.
• Ensures sales floor functions run smoothly and effectively without sacrificing customer service and efficiency.
• Supervises the work of department employees. Helps train and develop employees.
• Ensures each customer receives outstanding service by providing a friendly and clean environment, greeting and acknowledging every customer, and all other aspects of customer service.
• Collects cash, checks, charge payments, vouchers and makes change. Provides receipt to customer.
• Completes departmental and store paperwork (including inventories, store orders, end of day reports, balancing tills, bank deposits).
• Assists with customer service in other areas, including donors and callers.
• Resolves minor personnel issues in professional, effective manner.
• Provides input to store manager regarding employee performance.
• Accurately performs all register procedures, including opening, closing and verifying start fund, counting down register, deposits, processing detail paperwork. Ensures register tills and deposits are properly secured. Signs credit slips. Performs cashier audits. Performs cash drops.
• Maintains area by cleaning glass cases, counters, straightening cash register area, and stocking area with supplies.
• Actively promotes all fundraising efforts associated with the retail function, e.g., increasing average customer sale and special events.
• Works a variety of schedules, including evenings and weekends.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school diploma or equivalent.
• 2 years recent experience in a Goodwill production or retail system.
  
  Knowledge, Skills and Abilities:

• Possesses a greater level of knowledge, skill and ability in retail thrift store operations to ensure a higher level of organization and customer service.
• Sufficient command of the English language to communicate with customers and coworkers.
• Ability to determine quality and condition of donated merchandise, price accordingly.
• Ability to read labels and instructions.
• Proficient in basic math.
• Ability to operate a variety of production equipment, including electronic cash register and other retail sales equipment.
• Ability to perform some instructing, checking or verifying of the work of others.
  
  Certificates, Licenses, Registrations: Valid Drivers License, car insurance.