Job description
Responsibilities and Duties include but are not limited to the following:
Provide excellent front-line customer service:
- Make sure customers receive prompt, efficient and courteous attention.
- Properly direct all calls and visitors to the appropriate person and location.
- Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
- Greet walk-in customers ensuring they receive prompt, efficient, and courteous attention; direct customers or announce visitors as appropriate.
- Answer the main phone line using professional phone etiquette, discern customer needs, respond or transfer to correct individual or department as appropriate.
- Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
- Print gate passes as requested.
- Be thoroughly familiar with procedures for handling all aspect of customer service.
- Facilitate mail process incoming and outgoing daily via United States Postal Service and Federal Express to ensure appropriate paperwork is received in a timely fashion.
Records Management:
- Scan documents into Auction Access.
- Contact customers for missing documents and expired documents as needed.
- Filing for Front Office including vehicle titles.
- Assist with records retention and archive files as scheduled.
Other:
- Process information in a professional and confidential manner.
- Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
- Practice and promote company Core Values.
Dealer Registration Clerk Qualifications:
- High School Diploma or GED required.
- Effective customer service skills including customer resolution skills required.
- Effective written and oral communication skills required with diverse individuals preferred.
- 1 to 2 years of office experience preferred.
- Computer experience including data entry, word processing, scheduling required.
- Ability to work in a fast-paced, loud, and stressful environment.
- Experience using specific computer software such as Microsoft Office Suite and SalesForce customer relationship management (CRM) applications preferred.
- Bilingual communication skills preferred.
Physical Requirements and Working Conditions: The physical activity requirements of the position are Light to Medium Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
- Constant – sitting, listening, talking, watching, touching, feeling, and grasping
- Frequent – standing, walking, reaching, pushing, and pulling
- Occasional – lifting, balancing, kneeling, stooping, crouching, and climbing
- Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical current , moving mechanical parts, exposure to hot equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
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