Summary: Coordinates all front office activities and planning by performing the following duties.

Essential Duties and Responsibilities include the following:

• Maintains efficient, well-organized and successful front office processes.
• Coordinates front office daily staffing coverage.
• Trains new front office staff
• Works in direct interface with site manager to plan and evaluate processes and staff.
• Serves as liaison and monitor to address front office problems and needs with site manager.
• Provides leadership and communication for front office staff
• Assists site manager in performance reviews.
• Monitors supply needs and ordering process.
• Displays competency for the front office positions of registration, appointments and cashiering. ( see associated job descriptions)
• Provides back up for each for these three positions, as patient volume or staff absence requires.
• Completes insurance verification for all new patient office visits.
• Maintains interoffice and external communication systems (email, website registration, courier and fax).
• Distributes promptly all communication received via these avenues.
• Processes lab and operative records for physician review and subsequent location to patient charts.
• Assists nursing staff in processing of patient messages as requested.
• Files medical records.
• Travels to the bank to make the daily deposit.
• Insures performance and customer service issues are addresses in keeping with the organization’s mission and policies.
• Other duties may be assigned.

Supervisory Responsibilities

• Directly supervises 0 – 6 office staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – High School diploma or GED. Three years medical front office experience. Supervisory experience is preferred.
• Computer Skills - To perform this job successfully, an individual should have data entry experience with medical office computer software; MEDIC experience preferred.
• Other Skills and Abilities – 10 key. Strong organizational and interpersonal skills.

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SFENTA will be based on qualifications and job related abilities. SFENTA does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. SFENTA will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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