Job description

Sales Supervisor (Part-Time or Full-Time)
Position Summary:
Join the Splendid family where our love of softness drives all we do, from the fabric of our clothes to the moments we create in
our stores, with our customers and in our communities. At Splendid we believe in bringing people together. In good company
and great conversation. We believe in taking time to enjoy the little things and more importantly celebrate the big things. We
think that people should cherish every moment. Live it up. Laugh out loud. Play a little. We believe that home is truly where
the heart is and that you should be able to bring a little piece of it with you everywhere you go. That's why what we create fits
seamlessly into the lives of our customers. Splendid offers the opportunity to bring this vision to life in our stores.
As part of a team focused on delivering exceptional customer experiences you will introduce our customers to the most
innovative premium denim on the market and contribute to the continued success of our brand. As a member of the Store
Management Team the Sales Supervisor’s key role is to ensure the highest level of customer engagement is met and sales
results are achieved. The Sales Supervisor assists the Store Manager and Assistant Store Manager with all aspects of the day-
to-day operations of the store, including driving sales, providing an exceptional customer experience, and coaching and
developing the team. In partnership with the Store Manager and Assistant Store Manager the Sales Supervisor supports with
implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards
are maintained.
Key Responsibilities:
 Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales
goals.
 Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each
customer based on their needs. Responsible for setting the example for customer engagement that exceeds industry
standards.
 Responsible for building client relationships and driving store sales along with excitement about our brand through
client outreach.
 Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
 Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company
culture, store operations and policies & procedures.
 Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper
coverage based on business needs.
 Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information
is properly communicated to the store team and that all deliverables are completed within specified deadlines.
 Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations
and any compliance related matters and to set goals for personal skill development.
 Represents the brand and ensures team members are embodying the brand in all interactions with customers and
peers.
 Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to
protect the store from internal and external shortage.
Required Skills:
 Strong leadership ability.
 Strong time management skills.
 Able to meet performance expectations.
 Effective verbal and written communication skills.
 Strong organizational skills; ability to multitask and prioritize.
 Strong problem solving and decision making skills.
 Ability to accurately and efficiently operate cash register while following cash handling procedures.
 High level of initiative/self-starter.
Education/Experience:
 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience and
at least 1 year of supervisor experience.

Job Type: Full-time

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Scottsdale, AZ 85254: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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