Guest Experience Specialist, Washington D.C. Downtown
Full Time
Washington, DC 20004
Posted
Job description
** This is for a brand new location opening in the Washington D.C. Penn Quarter area**
Position: Guest Experience Specialist
PAY: $15.20-$17.25 Depending on experience in the hospitality industry
PAY: $15.20-$17.25 Depending on experience in the hospitality industry
Position Description: The Guest Experience Specialist is each guest's first and last impression of The Escape Game! This position serves as the vitally important liaison between our guests and our team.
How Guest Experience Specialists Serve Our Guests and Our Team:
- Using the TEG Steps for Delivering Epic
- Using the 5 C’s: TEG’s Hospitality Habits
- Care
- Customize
- Courtesy
- Cleanliness
- Communication
- Efficiently managing interactions in the lobby by:
- Checking in teams
- Coordinating start times with Team Leader
- Answering the phone
- Accurately booking games
- Being a TEG Brand Ambassador
- Enthusiastically explaining our games
- Immediately and graciously resolving service failures
- Making groups of 2-50 feel welcome, cared for, and excited for their adventure
- Collecting information and making connections with every guest
- Introducing teams to their Game Guide
- Following the Steps for Effective Selling
Job Requirements:
- Successfully trained on at least 3 game (during a store opening we adapt this)
- At least 60 days as a TEG team member (during a store opening we adapt this)
- Demonstrated knowledge of our games, standards, and brand
- This role requires working nights, weekends, and sometimes holidays
- Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
- Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
Knowledge, Skills, and Abilities:
- Genuine love for serving others
- Flexible, humble, and teachable
- Ability to function both creatively and administratively
- Basic computer abilities
- Exceptional listening skills
- High capacity for creative problem solving
- Energetic, friendly, and patient
- Clear and articulate communicator
Position Details:
- Our store is open anywhere from 7am until 12am (or after) during normal operating hours. However, during a new store launch (the first month or two) the hours will be adjusted as we are in training. Shifts will be more like mid-shifts (for example 12:30pm-9:30pm).
- At TEG we adjust the shifts based on business needs. This is further explained in interviews.
- Full Time (FT) for this position means: Hourly is 30 hours per week, most available hours are Thursday- Sunday. Nights, weekends and holidays are our most available times for hours for our FT team members. 4-5 shifts per week is normal for FT team members.
- Part Time (PT) for this position means: Less than 30 hours per week.
For more information email: leonard.helding@theescapegame.com
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