• Efficiently and accurately creates and maintains TS Rewards Loyalty Card accounts as needed.
• Is thorough and accurate when verifying and recording guest information for new or changed accounts.
• Greets guests in a courteous and positive manner, thanks them for calling, and remains calm and pleasant during all interactions.
• Immediately notifies supervisor of any derogatory or missing information on an account.
• Communicates & cooperates effectively with all departments.
• Always maintains confidentiality regarding guest account information including contact information and play history.
• Demonstrates thorough knowledge and comprehension of the company and department policies and procedures.
• Answers all inbound calls and emails in a timely fashion. Effectively answers any guest questions. Consistently directs guests to proper destinations.
• Consistently follows appropriate guidelines and seeks proper assistance/approvals in handling complimentaries.
• Consistently displays sound judgment.
• Effectively redeems promotional coupons, and accurately balances out coupons at the end of each shift.
• Effectively issues Free Play offers.
• Always ensures own work area is kept clean and orderly throughout shift.
• Always thorough and concise when checking guest accounts for points and complimentary offer availability.
• Accurately assists guests with point purchases in the TS Rewards Gallery
• Assists Auditing with variance issues.

Position Minimum Qualifications:

• High school diploma/G.E.D. or equivalent experience required.
• Excellent verbal and written communication skills are required.
• Previous experience in a guest contact position preferred.
• Excellent organizational skills required.
• Basic math skills required, must demonstrate ability to balance out coupons.
• Knowledge of data entry preferred.
• Must possess computer skills with knowledge of Microsoft Office including Work, Excel, and WordPerfect.
• Ability to use a calculator, printer, copy machine and scanner.
• Must be willing to work a flexible schedule to include evening hours, weekends and holidays as needed.
• The ability to multitask in a fast paced environment

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