Job description
Company Overview:
NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities:
NWN is looking for a Help Desk Specialist to join our team in Bakersfield, CA. This is a full time position with full benefits.
JOB RESPONSIBILITIES:
JOB RESPONSIBILITIES:
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and walk up requests for technical support.
- Support user account information including rights and systems groups.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Duties may also include, but are not limited to, inventory and distribution of cell phones, pagers, laptops, and any other equipment as identified.
- Uses tools / assets such as online knowledge base articles outside of company records to identify or resolve unforeseen or un-encountered issues.
- Help to create a knowledge base for re-occurring issues / training purposes. Ability to design and improve existing procedures and guidelines.
- Works under general supervision.
- Maintains safe work environment by following company codes, standards, and legal regulations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Maintains customer rapport by listening to and resolving concerns, answering questions.
- Potential for rotating on-call responsibilities.
JOB REQUIREMENTS:
- Experience with Active Directory, Windows 10, and Microsoft Office.
- Experience with Cherwell or other Help Desk Ticketing software.
- Good organization skills to balance and prioritize work.
- Above average analytical skills to troubleshoot and resolve problems.
- Attention to detail.
- Verbal and written skills - ability to communicate effectively with both technical and non-technical staff.
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.