Job description

Job Description

As a Guest Service Representative, you will serve on the Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required.

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
• Responsible for night audit reporting completion
• Costumer service experience
• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Dependable & reliable
• Able to work all shifts as business demands

Job Types: Full-time, Part-time

Pay: $12.50 - $13.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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