Job description

Job description

Are you ready to work while having some fun? This is your time to join the Loews Hotels Hotel Front Desk Team at the Universal Orlando Resorts!

We have openings for full-time and part-time scheduling with variable shifts. We need people that can be flexible with scheduling weekends, days, and nights!

As a Hospitality Resort Front Desk team member you will enjoy $16 / hour starting pay and Fun employee benefits that include:

• Free Entrance to Universal Orlando Theme Parks, Busch Gardens - Tampa, and SeaWorld!

• Guest Passes to share with Friends and Family

• We provide you a free meal while you are at work (that's 2 if you work a double!)

• Discounts on Loews Resorts and Discounted Travel programs!

We are looking for people that are:

• Strong guest service orientated and enjoy being the person "in the know"

• Hotel and Hospitality experience preferred

• Enjoy interacting with guest in person in the hotel lobby and other areas of the property

• Capable of turning an unfortunate moment into a more positive experience

• Naturally positive personalities that are able to work as part of a dynamic quality-driven team

• Let us know if you speak multiple languages!

• Able to work a flexible schedule, including weekends and holidays

Other benefits you will enjoy include:

• Pet Bereavement

• Education Reimbursement

• Internal Promotion Track

• 401K

• Health / Vision / Dental / Life Insurances

To be effective in the Resort Front Desk Guest Services position you will need to:

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests

• Obtain necessary credit and payment information from guests

• Provide check cashing and foreign currency conversion for hotel guests

• Coordinate with other hotel departments to satisfy guest requests

• Take the initiative to anticipate guests needs

• Become familiar with your Resort Property so you can answer questions or give correct direction that may be asked about the hotels facilities.

• Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken.

• Sell rooms in accordance with Front Desk sales strategies

• Receive and transmit guest messages

• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies

• Distribute and coordinate completion of SQS survey cards during guest check-out

• Read Group Profiles and Banquet Event information on a daily basis

• Maintain the cleanliness and excellent condition of equipment and work area

• Attends all appropriate hotel meetings and training sessions

• Be familiar with emergency safety procedures in accordance with hotels standards.

Apply today–we are actively scheduling interviews. We look forward to meeting you!

We are an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.