Job description
Job description
Ensure Guests are treated with hospitality, accurately, and efficiently. Provide guests with service that anticipates their needs. Oversees the smooth function of the front desk operations, assures goodwill toward guests at all times. Responsible for training and retraining of guest service personnel, maintain good morale and act as a liaison between guest service staff and management. Responsible for front office supply inventory.
Duties and Responsibilities:
· Oversees smooth, effective operation of the department responsible for and assure training programs are followed and hotel policies enacted.
· Maintain operating supplies to ensure front office has proper supplies day to day by working closely with night auditor and to take actual inventory monthly for reorder purposes.
· Ensure all VIP amenities are handled properly by guest service staff and that all billing procedures are correctly followed.
· Train and retrain guest service personnel. Work to attain high employee morale and move to constructively resolve personnel problems in a timely manner.
· Check daily to ensure all employees are properly groomed, uniformed and wearing approved name tags.
· Interact daily with the Front Office Manager to resolve current problems; anticipate future problems and discuss activities in hotel.
· Communicate with all hotel staff regarding VIP clients or special operational needs of a client (early check-ins, group arrivals, preferred rooms, etc.).
· Attend necessary meetings.
· Ensure desk staff is trained properly for each shift.
· Ensure cash and petty cash are maintained and balanced at all times.
· Resolve guest problems and complaints.
· Work closely with all departments, housekeeping and maintenance, keeping the lines of communication open and healthy.
· All other miscellaneous responsibilities as assigned and deemed appropriate by management.
· Organize and help facilitate guest relocation when required.
Qualifications and Requirements:
· 2-year college degree required or 3-4 years hotel experience.
· 2 years front desk supervisory experience in a luxury/high end property.
· Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.
Job Type: Full-time
Pay: $21.00 per hour
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.