Job description

FUNCTION:

Responsible for performing general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.

RESPONSIBILITIES:

• Ensures complete guest satisfaction. Treats guests in friendly and helpful manner.

• Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl etc. to maintain the hotel and keep the product quality to standard.

• Performs other preventative maintenance assignments on a scheduled basis such as “room care”.

• Services the hotel’s pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.

• Assists in checking electrical systems such as air conditioning controls, television sets, lighting systems, and makes minor repairs and or replacement.

• Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.

• Refurbishes furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paints and finishes furniture and fixtures if needed.

• Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.

• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each; accordingly, be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.

• Must be skilled in HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.

• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.

• Must be willing and able to be responsive to complaints about maintenance and be willing and able to “pitch-in” and help co-workers with their job duties and be a team player.

• Maintains the building exterior and curb appeal for snow removal, lawn care, painting, and other gardening.

• Maintains all franchise standards and follow-up on inspection deficiencies.

• Investigates guest complaints.

• Participates on the hotel Safety Committee.

• Ensures that Quality Standards and Service are maintained for Property, Product, and People.

• Must be able to work all shifts.

• Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.

• Assists in conducting the departmental operational audits and assists in developing corrective action plans.

• Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced.

• Supports hotel’s training needs and efforts.

• Responsible for performing “other duties” as assigned by management.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Work Location: One location

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