Job description

The Supervisor is responsible for ensuring rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
REQUIRED SKILLS: Must be able to read, write and speak English. Bi-lingual skills are helpful but not required. Must have excellent communication skills, good customer relation skills and have great attention to detail.
PREVIOUS EXPERIENCE REQUIRED: Experience with properties (Hotels and Resorts) in excess of 500 rooms. Previous supervisory responsibility preferred.
ESSENTIAL DUTIES & FUNCTIONS
Monitor and evaluate room attendant work performance on an on-going basis; praises and disciplines staff as appropriate.
Attends department meetings and communicates with staff.
Assist with training of room attendants.
Resolve guest complaints that will encourage repeat visits to the resort.
Use proper two-way radio etiquette when communicating with all associates.
Handle "Lost and Found" items according to Resort standards.
Provide routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
Ensure implementation of all Kalahari policies and resorts rules. Understand housekeeping terms, chemical and hazardous material handling, and sanitation/cleanliness standards.
Monitor and assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
Assist with VIP rooms when needed to ensure that cleanliness meets Resorts standards.
Monitor fixtures, furniture, supplies and general appearance of all areas to ensure that all is up to Resort standards.
Document all incidents and accident reports in accordance with Resort policy.
Prepare and review daily housekeeping reports when needed.
Ensure at the end of the shift, all keys and assignment sheets are completed and accounted for.
Monitor the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
Monitor floor room attendant records for daily assignments to be completed, signed off and turned into the Housekeeping Office daily.
Monitor the cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways and landings.
Report on progress of all out-of-order rooms under the Housekeeping department's supervision to the guest.
Report maintenance issues to Maintenance Techs, Housekeeping Manager, and/or Director of Housekeeping.
Assist with training programs, safety, and infection-control programs.
Inspect equipment for damage and perform minor repairs as appropriate.
Maintain all work areas and ensure Housekeeping equipment is free of safety violations.
Report any hazardous conditions or broken equipment immediately to the proper personnel.
Understand all duties of Room Attendants, Housepersons, and assist when needed.
Work with Front Office to monitor out-of order, out-of service, discrepant and show rooms.
Perform other duties as requested from management.
Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.

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