Job description

United Cerebral Palsy of West Central Wisconsin

2153 Eastridge Center

Eau Claire, WI 54701

https://www.ucpwcw.org

Would you like to work somewhere you can make a difference? Due to growth, UCP of WCW is looking for a Housing Specialist who resides in the Baraboo, WI area, with excellent people skills to assist clients with securing affordable, permanent housing. This will be considered a hybrid position, providing both virtual and in-person services and will be required to travel within the area regularly.

Clients may include low- to moderate-income families, veterans, a person experiencing homelessness, a person with a disability, or senior citizens. Many of these clients may be on government-assistance programs or are transitioning from temporary to permanent housing. As a Housing Specialist, your responsibilities involve performing housing search, assisting with applications and appropriate processes, contacting housing agents, and monitoring a client’s progress.

To be successful as a Housing Specialist you should have excellent listening and organizational skills, be detail-oriented and have a great deal of patience. An outstanding Housing Specialist should be an excellent mediator and knowledgeable about tenant and landlord rights and responsibilities and social services.

Responsibilities can include but are not limited to:

Expectations:

• Assessing clients' eligibility and determining their housing and service needs

• Assisting clients with housing search and appropriate application processes

• Collaborating with government agencies, community organizations, and property owners

• Ensuring clients understand their rights and responsibilities as tenants

• Investigating and resolving client and landlord issues

• Understanding and adhering to program rules and restrictions

Maintain efficient work methods and production goals

Expectations:

• Participate in weekly staff meetings.

• Participate in performance reviews.

• Participate in monthly caseload review.

• Stay up to date individual billing responsibilities.

• Maintain calendar, including work schedule, home visits (including the address), events, and project deadlines.

• Prepare and maintain case notes

Professional Development and Personnel Requirements

Expectations:

• Follow UCP Company Values of Customer Service, Quality, Teamwork, Diversity, and Trust.

• Handle sensitive and protected client and business information in a highly confidential manner.

• Handle all communication with members, CRCs, and other staff members effectively and respectfully.

• Follow Employment and Safety Guide policies and best practices.

Minimum Qualifications:

• High school diploma or equivalent

• Strong analytical, mediating, and negotiation skills

• Good communication, interpersonal, and listening skills

• Sensitive to different cultures and socioeconomic conditions

• Excellent organizational and case management skills

Ideal Qualifications:

• Degree in human services, social work, or related field helpful but not required

• Working knowledge of social service agencies and community services

• Basic knowledge of regulatory standards and property management

Job Type: Part-time, 30 hours per week, weekdays

Pay: Starting $14-$16 per hour, dependent on experience and/or education. As you get more integrated into our team, there is opportunity for growth.

Benefits:

• Work-life balance
• Drama-free work environment
• Paid sick and vacation time
• Flexible schedule
• Aflac
• Edward Jones Simple IRA

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
If you are not feeling well, please reschedule the interview. Thank you!

Work Location: Remote

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