Make your mark at the world's largest HVAC company

What's in it for you:

• Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all
• Ability to create better outcomes for our customers, so we all can breathe easier
• Potential to make an impact and shape your career with a company that is passionate about growth and development
• Endless opportunities to make an impact in a people-centered, growing company
• Competitive salary and benefits
• Non-decaled company vehicle with all expenses paid

The District Operations Managerwill provide leadership to the operations team which includes overseeing the fulfillment process for work sold by Service Sales Representatives to ensure customer's requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved.

What you will do:

• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the District Manager.
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements.
• Provides leadership and supervision to technician team and responsible for the team's development and training.
• Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians.
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives.
• Responsible for technician goal setting and performance reviews and will ensure completed on-time each year.
• Supports technician training by coordinating training with training department. Reports training plan and budget to DM.
• Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
• Provides weekly job status, revenue and warranty recovery report to DM.
• Monitors warehouse inventory, truck inventory, and tool inventory. Approves tool purchases.

Qualifications:

Must have:

• Associate's degree or equivalent from a Technical/Trade School with a certificate in heating, ventilation, and air conditioning
• 5+ years of related supervisory experience
• Comprehensive knowledge of HVAC systems, applications and operations
• Must have strong written and verbal communication skills
• Working knowledge of Microsoft Office Suite
• Strong organization, problem-solving, and customer service skills

Nice to have:

• Strong financial acumen
• Leadership experience

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