Job description
- oversees the execution of the production batch schedule and takes appropriate action to resolve job failures and system issues
- provides associate coaching, direction, insight, guidance, support, and counsel to customer support analysts
- provides supervision and direction for associates and assigned processes
- participates in hiring selections, counseling, performance reviews, personnel issues, and work prioritization
- plans, reviews, and administers training of associates
- inspires and creates positive avenues for change
- participates in establishing and monitoring departmental KPIs and measurement reporting ensures adequate resources are in place to meet processing demands.
Required Qualifications:
- Associate’s degree in Computer Science or an analytical discipline, or equivalent experience
- at least two years of experience in computer operations or operations support
- experience working in a Computer Operations environment
- willing to work shift work
- excellent communication and interpersonal skills
- highly developed ability to organize, plan, and prioritize
- high degree of self-motivation and commitment
- customer-focused
- high degree of maturity, tactfulness, and business ethics
- ability to work on multiple tasks at the same time
- highly developed problem-solving skills
- ability to make consistently correct judgments under pressure
- ability to build and maintain positive relationships with team members, other Publix departments and Publix vendors
- demonstrates maturity and integrity in all situations
- excellent leadership and supervisory skills
- ability to maintain confidentiality with associate and business information
- responsible for maintaining knowledge of current technology
- good human relation skills (the ability to work well with others and be a team member)
- show enthusiasm, initiative and pride in work, and a commitment to Publix and our Mission.
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