Job description

Shift: Part - Time or Full - Time

Pay: $12.50 - $15.50 an hour plus additional incentives

Come join our team and grow with us! We have an exciting opportunity with one of our clients which is one of the largest Home Warranty companies in North America. They have multiple plans to protect home owners with their electric, plumbing and HVAC home systems. With more people buying and working from home, their business is growing and we are growing with them.

We are looking for experienced call center representatives looking to work 30 to 40 hours per week. As an Inbound customer service rep, you will be handling incoming customer service calls which deal with anything from simple billing issues, questions or adding additional coverage. Our job is to take care of the customer’s issue and then offer additional coverage options that are available to the customer. So although Customer Service is the most important thing there is a sales component involved. Have you ever done anything similar?

If so, we would love for you to bring your experience our way. Our Agents come to us with a foundation of life experiences and knowledge that includes work-related activities, family responsibilities as well as academic achievement. Those experiences make the best agents and are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.

Benefits

Here’s just some of what we have to offer for our Customer Service representatives:

• Competitive compensation - base salary + incentives - $12.50-$15.50/hr.+
• Flexible pay: direct deposit with daily and weekly options
• Set Schedules
• Healthcare coverage and 401K
• Paid on-the-job training

Job Requirements

The duties and attributes that make a great Customer Service Agent include:

• 6 months of previous call center experience
• Data entry experience
• Ability multitask and toggle between multiple screens/systems

· Must be able to maintain a permanent set schedule

· Detail-oriented

· High School diploma or GED equivalency

WFH After 90 days with the below:

• Ability to connect to High-Speed Internet at your primary residence.
• Able to connect directly to router with Ethernet cable.
• Must have a dedicated work space during working hours free of outside noise and distraction
• Minimum network speed of:

• 25 Mbps download speed
• 10 Mbps upload speed

ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

At DialAmerica, YOU are the Difference!
Apply now!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Job Types: Full-time, Part-time

Pay: $12.50 - $15.50 per hour

Benefits:

• 401(k)

Ability to commute/relocate:

• El Paso, TX: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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