Job description

1. Job Summary

• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications
• Heavy phone call loads are typical – incoming and outgoing
• Urgency for prompt, accurate results is routine
• It requires the handling of multiple tasks with many unexpected interruptions
• The job calls for the responsiveness and energy to work occasional long hours and cover a wide scope
• While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time

• 2. Experience & Education*

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Instrumentation & Measurement Products
• In the absence of a specific instrumentation and/or measurement background, experience with other industrial instrumentation/equipment and services sold into the oil & gas industries will be considered
• A BS in a Technical Discipline is preferred
• A Technical Certification/Degree in an appropriate discipline from a Vo-Tech organization will be considered

• 3. Competencies*

• Professionally Articulate
• Capable of reading Equipment & Process Specification documents
• Proficient in the use of Microsoft Excel, Outlook, Word
• Professional in appearance and actions
• Organization
• Inquisitive about industrial process industry
• Problem solving - Investigating and resolving customer problems in concerns in a timely manner
• Comfortable doing the same type of work for long periods of time

• 4. Typical Duties & Responsibilities*

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
• Information handled will include Instrumentation & Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting

• Ensure that Inside efforts are aligned with the Technician availability.
• Detailing project information for effective job completion
• Support JHC accounting department with problem invoices, returns and general customer account information
• Support JHC Sales personnel when required for the pursuit of Instrumentation & Measurement Services initiatives
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support the JHC product principals when required to do so
• Actively and enthusiastically attend required and preferred training
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Some travel may be required

The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands and other industry or job-related circumstances arise.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com

*
Experience*
Required

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Instrumentation & Measurement Products

Education
Required

• High School or better

Preferred

• Bachelors or better in Mechanical Engineering or related field

Skills
Required

• Competency - Mechanically Inclined
• Competency - Communication Written
• Competency - Communication Verbal

Behaviors
Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Required

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Type: Full-time

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