Job description

This position is responsible for engaging with customers/prospective customers by phone to provide a positive customer experience while helping them “get in” the vehicle of their choice while identifying needs for and providing additional value-added products, and financing options. Employees will manage a pipeline of opportunities with a focus on increasing sales conversions while providing an exceptional customer experience.

Responsibilities

• Build customer relationships
• Accept inbound, customer-initiated calls from prospective customers via the phone queue
• Initiate outbound calls to sales opportunities that have been identified within SalesForce or through other opportunity pipelines.
• After the customer completes deposit transactions on the ecommerce platform, take ownership of the customer relationship to increase sales conversion rate and attachment rate of product or financing services.
• Actively listen to the customer and identify their specific needs and match products and services to their needs.

Qualifications

• Active listening and empathy
• Providing an exceptional customer experience
• Track record of selling in a fast paced market-place
• Selling to customers within the parameters of fixed pricing
• Upselling to customers a range of enhancements and / or products
• Overcoming objections and hurdles to create a mutually beneficial sales for both Vroom and the customer
• Customer relationship building experience
• Selling experience either in-person or via phone
• Preferred B2C experience
• Demonstrated active listening and negotiation skills

Nice to Have

• Salesforce experience in a sales environment
• eCommerce sales experience
• Customer experience

Job Type: Full-time

Pay: From $17.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Are you comfortable with weekend availability?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Required)

Work Location: One location

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