Job description

Harmony is now part of the Transformations Care Network. We are an established network of behavioral health clinics that, out of a passion for providing superior patient care, are empowering our clinicians and customer service teams to provide easy access to high-quality, outcomes-based care to all those that need help, and when they need it most.

Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, superior behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!

We are currently adding an Intake Coordinator to our growing team!

About the Role:

The Intake Coordinator is a client-facing role that is responsible for processing referrals received through inbound phone calls, e-mail, fax, and web-based sites. The Intake Coordinator will answer client and referral partner calls and outreaches, set clients up in the EMR, collect necessary demographic and clinically relevant information, and schedule the client’s first appointment. The Intake Coordinator will also support billing functions related to intake, including insurance verification.

The team interacts and collaborates, with front office staff, billing staff, clinicians, and clinic directors within Transformations Care Network and serves as an internal intake help desk when support is required to deliver excellent client experience and care. If you like being a “go-to” person in an essential part of an organization with a lot of internal and external interaction, we hope you’ll consider our team.

• Support our clients in an empathetic manner while collecting pertinent demographic, insurance, and personal information related to their immediate need
• Identify crisis or urgent client calls and efficiently follow triage and escalation protocols
• Create and document client profiles in the EMR system in a precise and consistent manner and ensure any follow-up needed is completed
• Verify insurance plans and set up authorization and insurance plan information
• Obtain specific authorization as required by insurance plans
• Communicate insurance plan details to the client as well as the clinician along with any paperwork requirements and outstanding balance information
• Facilitate pre-intake paperwork completion by guiding clients to the client portal and providing instructions on how to complete forms
• Monitor inbound referrals from the web and respond to appointment requests promptly
• Collaborate with other departments, staff members, and our clinics to ensure client needs are met
• Create productive relationships with external referral partners that include hospitals, physicians, EAP referral sources, case managers, and other healthcare groups
• Process internal requests for client transfers based on client request, a clinician change, or as required due to an insurance change
• Review internal and client-based requests for adding services
• Support any client inquiry that comes to the team, to resolve all questions on the call
• Participate in team meetings and training
• Be part of a strong internal team focused on taking care of client needs and supporting our clinics

About You:

• A professional with 3-5 years experience in the healthcare field in a customer-facing role (call center, provider office front desk)
• Customer-service oriented, with a desire to help people and break down barriers to care
• Accurate and attentive to detail
• Open to learning more about behavioral health care service delivery, insurance requirements, and practice operations
• Bestowed with excellent telephone rapport skills and a knack for talking with people
• Good at problem-solving, and excited to contribute to building new processes and making things work better
• Willing to learn new EMR and phone systems rapidly
• Excited to help people get the mental health services that will improve their lives

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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