We Love What We DO!

For 128 years we have empowered individuals, families, and communities to overcome poverty and systemic barriers, embrace opportunities, and thrive across generations. To fulfill that mission, we provide high-quality early childhood education, family-centered adult education, and senior services to more than 4,000 individuals annually. Our services ensure that children, families, and seniors GO further.

Chicago Commons is seeking an Internal Quality Assistant to Join our Senior Care Department!

Position Summary:

Responsible for all aspects of the field time and attendance system including but not limited to monitoring, time entry functions, verification of service delivery, and report management. This position works with the Director of Home Care to ensure service delivery was completed in accordance with the scheduled time and client satisfaction is achieved. Works in conjunction with the scheduler to ensure open available HCA’s are staffed and service is delivered.

Education & Certification Requirements:

• High School diploma or GED a must ( bachelor’s degree preferred but not required)

• Skilled in utilizing a personal computer and associated software programs

• Good verbal and written communication skills

• Excellent Problem-Solving Skills

• Proficient in Excel and Microsoft Word

Experience & Training Requirements

• A min of 2 years of experience working in the homecare field

Desired Outcomes

• Compliance with client care plans and employee schedules through assistance with monitoring dashboard and variance report
• Customer satisfaction as evidenced by client surveys
• Client service hours maximized to meet client care plan by monitoring variance reporting and addressing deviations in service delivery

Essential Job Requirements & Duties

• Reviews electronic visit verification reports for employee no-shows and call-offs

• Performs time evaluation and time transfer processes, evaluates errors, and ensures appropriate corrections take place.

• Assist with file review to ensure compliance

• Reviews variance reports of electronic verification visits

• Contacts clients to verify employee attendance

• Implements employee schedule changes or updates when required

• Monitors client service delivery and responds accordingly.

• Uses data analysis to recommend changes in client service delivery

• Generates electronic reports and electronic analysis of report findings

• Creates spreadsheets

• Monitor essential duties and responsibilities for the QA team

• Compliance with variance report timeline

• Assist with entering quarterly, semi-annual, and annual reports into home care software

• Performs other projects and duties as assigned

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform.

While performing the duties of this job, the employee is regularly required to speak English, specifically, to communicate both in person and over the telephone. The employee must regularly be able to read English proficiently. The employee must regularly operate a word-processing system and therefore must be able to read, produce and transmit data on such a system. The employee frequently is required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision requirements include the ability to see at close range.

Working Conditions:

(The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses, and mental demands.)

Chicago Commons is an equal-opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Chicago Commons provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process).