Why Choose Wendy's...

Dave Thomas opened the first Wendy’s restaurant with an unwavering commitment to serve fresh food, at a fair price, in a comfortable atmosphere. He founded Wendy’s on the premise that Quality Is Our Recipe®, and the quality our customers expect from every restaurant visit begins long before products and ingredients reach the kitchen.

More than 50 years later, we remain committed to the values Dave taught us, and we believe that doing the right thing – for our people, our customers and our planet – is the only responsible way to do business.

Field IT Support Technician

Position requires travel to multiple job sites

Job Summary:

Legacy Restaurant Group, a fast-growing multi-unit Wendy’s franchisee based in Lenexa, KS, is seeking an accomplished Field IT Support Technician to join our team. In this role you will travel to multiple Wendy’s restaurant sites to provide desktop/laptop and printer support, image creation and deployment, asset inventory and deployment, network troubleshooting, as well as hardware/software peripheral installation and troubleshooting including specialized POS equipment. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

This position reports directly to the IT Manager of Legacy Restaurant Group. If you are detail oriented, love working with people, possess an outstanding work ethic, and desire to work in a family-oriented culture, this role will be great for you.

Duties & Responsibilities:

• Provide desk-side support for currently deployed and newly issued IT assets including installing, configuring, diagnosing, repairing, maintaining, and upgrading all hardware and software, while ensuring optimal performance
• Provide technical assistance and step-by-step solutions to end-users, when required, to remedy computer related issues
• Troubleshoot computer components and support replacement of hardware and software in a timely and accurate manner
• Install, configure and operational-check software including Operating Systems (OS), Microsoft Office Suite software, and other standard software packages identified on the acceptable use list.
• Provide technical assistance and advice to the store operations teams and administrative team regarding hardware/software testing, installation, and standards
• Use exceptional interpersonal skills to handle multiple open issues and interface with employees at all levels with urgency, attention to detail, and great enthusiasm
• Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary.
• Escalate problem calls to Manager, or Help Desk for further technical service as necessary
• Respond to and coordinate requests for computer moves, adds and changes
• Report and coordinate changes in configurations to the IT Manager and other departments as appropriate
• Update all incident records and service requests, following Help Desk procedures, into the ticket-tracking system as applicable
• Periodically review and submit recommended changes to Standard Operating Procedures and other operating guidelines affecting current support procedures
• Perform other duties as assigned by the Facilities/IT Manager
• Adhere to all company policies

Education and Experience:

• High School Diploma or GED
• 2-4 years of technical support or a combination of college and work experience
• Expertise in PC and POS systems relating to both hardware, software, and peripherals
• Experience with LAN/WAN, Cabling, Printers, Modems, Network Switches, POS Hardware including servers, Music and Television Players, Digital Display Boards, Drive Thru Communications Systems, Drive Thru Timers, VOIP Systems and Camera systems is a plus
• Ability to quickly adapt in a fast-paced environment
• Excellent verbal and written communication skills
• Outstanding customer service skills
• Ability to handle high priority problem calls and interface with a variety of clients while accurately documenting technical issues and steps taken to resolve them
• Strong organizational skills with the ability to manage priorities and workflow in a fast-paced environment
• Versatility, flexibility, and a willingness to work with constantly changing priorities
• Must be available for on-call technical emergencies
• Ability to know when to escalate issues to the next service center
• Ability to pass employment background check and drug-screening
• Ability to pass Level 2 Background Check
• Be able to repetitively lift up to 50 lbs.
• Must have a valid driver’s license

Desired:

• Bachelor’s Degree in computer science or related field
• MCDSTA+ certification
• A+ certification
• Microsoft Certified Professional

Compensation and Benefits

This is an hourly position with benefits including a company vehicle