Job description

Why choose TNS

TNS is a fast growing, Managed Service Provider founded and created with a unique culture of positivity. We recognize achievements and provide rewards beyond financial compensation. We have offices in Stamford, CT, New York City and Fairhaven, MA. Our goal is to be our client’s most appreciated business partner with an extraordinary team delivering exceptional service. If you love technology and people while embracing a rapidly changing technical landscape, you will fit right in. We are extremely loyal to our team and are committed to helping you grow personally and professionally.

What we look for

This individual is engaged, open minded, eager to learn and wants to be a contributing member. Being able to share technical experiences and learning from each other is a key element to our culture. Today, we are seeking a Service Desk Technician I who has the experience and the desire to join our extraordinary technical team. If you are up for the challenge, this is an opportunity of a lifetime to work with a team that has already earned us a spot on the MSP501 ranking list.

Job Responsibilities

• Manage dedicated ticket board
• Triage and remediate all escalated tickets
• On-site client visits
• Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner
• Take part in company training path and meet required milestones
• Assist the team leads with client or internal projects
• Contribute ideas to strategically address client IT needs

Criteria for Success

• Associate or Bachelor’s degree
• 3-5 years Information Technology experience
• MSP experience preferred
• Previous experience with ConnectWise and/or LabTech
• Self-starter with demonstrated ability to learn
• All-star verbal and written communication skills with strong focus on detail
• Client focused with an ability to maintain relationships and resolve client conflicts
• A+, MCSA and CCNA certifications are preferred, not required

Required Skills

• User and administration of Office 365 and Google Apps
• Experience creating accounts and groups in Active Directory
• Proficient in Microsoft Windows 7/8/10, Mac OSX, Microsoft Office
• Excellent troubleshooting and communication skills
• Strong work ethic and dedication to delivering quality solutions

• Experience with Printer configuration and troubleshooting

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Have you worked for an MSP before? If so what were your responsibilities?

Experience:

• Service Desk Support: 2 years (Required)

Work Location: One location

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