Job description

TrulyCreative Network Solution is a family owned and operated business located in Murrieta California. We are seeking a knowledgeable, talented, and industrious Network Technician to support our small to medium business clients. The ideal candidate must have in-depth knowledge of network appliances, servers, VPNs, routers and other physical hardware (Fortinet experience a plus). Candidate has to have the ability to collaborate on projects and can also work independently to complete assigned tasks. The Network Technician will be responsible for designing and developing scalable, maintainable, highly available network architectures that meet client objectives and SLAs.

The duties and responsibilities listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties and responsibilities does not exclude them from other duties and responsibilities not specifically stated in this job posting.

Essential Duties & Responsibilities

• Design, develop, implement, and maintain network infrastructure for our clients.
• Determine network bandwidth needs and recommend measures to meet those requirements.
• Conduct network modeling and analysis to construct a reliable, high-performance integrated network.
• Direct system installation.
• Program routers, switches, and other infrastructure hardware.
• Configure and maintain Microsoft servers.
• Maintain/configure firewalls and access points (Fortinet experience a plus).
• Manage domain names and certificates.
• Preform required network/server maintenance (Weekend work is required).
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Provide Level 1-3 Service Desk support when needed.
• Select and implement security tools, policies, and procedures.
• Create disaster recovery plans.
• Manage backup plans.
• Involved with current/new projects as lead or team member.
• Manage vendor support agreements, software licenses/keys, hardware leases, service contracts and asset inventory for our clients.

Requirements

• Bachelor’s degree in network administration, information technology, computer science, or a related field.
• 5+ years of experience in IT, network administration, system security and support, or infrastructure support.
• Understanding of networking protocols.
• Solid understanding of the OSI or TCP/IP model.
• Hands-on experience with network diagnostic, monitoring and analytics tools.
• Experience with Windows Server, Exchange and Active Directory.
• Knowledge of Ruckus or Cisco appliances.
• Fortinet NSE4 or higher Certification.
• Self-starter, excellent communication, problem-solving skills and attention to detail.
• Ability to travel to client locations and work flexible hours.
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
• Organizational skills with the ability to handle multiple tasks and/or projects.
• Ability to work as an individual or on a project team.
• Ability to interact professionally and effectively with customers, vendors and partners within and outside the Company.
• Decision‐making skills with the ability to investigate and weigh alternatives and select the course of action that provides the greatest benefit to the organization.
• Time management skills with the ability to prioritize and schedule daily activities as defined by management.
• Ability to properly illustrate customer network diagrams, system configurations and proposed solutions.
• Personal Development Skills with the ability to utilize business provided education resources to better the employee’s capabilities to service the customer or position the business for future opportunities.

Technical Skills

• Experience with Microsoft desktop operating systems - Windows 7, 8, 10 & 11
• Experience with Microsoft O365
• Experience with Microsoft Azure
• Experience with Microsoft server operating systems - Windows Server 2008 up to 2022
• Experience with Microsoft Azure, Autopilot and Intune.
• Experience with Microsoft Active Directory, FSMO Roles, DHCP & DNS.
• Experience with Fortinet products, FortiGates, FortiSwitch, FortiAP.
• Experience with VMWare ESXi Server, including VCenter and shared storage solutions.
• Experience with Network Switching, Routing Concepts, Firewall and Wireless LAN Solutions – Cisco and/or Ruckus/Brocade.
• Experience with Backup and Restore solutions.
• Experience with Remote Management and Monitoring Tools.
• Experience with Project Management, Resource Scheduling and Labor Tracking.

Job Types: Full-time, Contract

Pay: $55,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Murrieta, CA 92562: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• O365 Configuration and Management
• Azure Configuration and Management

Experience:

• Help desk: 5 years (Preferred)
• Windows: 5 years (Preferred)
• Network Configuration: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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