Job description
Job Description:
Implementation Specialist
Jonas Software – Club Division, Encore
The Jonas workplace is dynamic and empowering and comprised of motivated individuals who enjoy the thrill of working in a fast-paced environment. Immediately, we are seeking an ambitious individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Implementation Specialist for the Encore product in our Club Division. This is a great opportunity for someone who is looking to pursue a long term career in Professional Services/Training.
The ideal candidate will be self-motivated, independent, customer focused with the ability to set priorities. The candidate will also be a strong communicator, one who listens, and has patience and composure when dealing with clients and collaboration with colleagues in all areas of our business including software development, professional services, customer support, and sales to help ensure our Client’s needs are being fulfilled.
JOB RESPONSIBILITIES:
Reporting to the Director, Professional Services - Encore, the core responsibilities of the position are to:
- Train the Jonas Encore software at Client sites and remotely, delivering quality results
- Build and maintain Client relations; understanding and motivating clients through integrity and trust
- Consult with clients and review their current work process to assess their needs
- Facilitate the preparation of any software customization specifications and follow up to ensure client acceptance
- Assist clients to create and meet milestones while continuing to monitor project budgeted hours
- Discuss requirements and explain functionality to both technical and non-technical individuals or groups
JOB QUALIFICATIONS:
- College or University Degree in accounting, or equivalent understanding of the fundamentals of accounting
- Effective verbal and written communication skills
- Excellent organizational skills and time management
- Experience in the Club or Golf industry would be considered an asset
- Knowledge of Jonas Encore Software an asset
- Must be willing to travel 60% of the time
Business Unit:
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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